Welcome to our online store.
We take great pride in our reputation for quality and excellent value.
So if you are not completely satisfied with your purchase you may return your items for a refund or exchange within fourteen (14) days of reciving your order.
Neve Bianca and its associates provide their services to you subject to the following returns conditions. If you visit or shop within this website, you accept these returns conditions. Please read them carefully.
Clothing items can be returned for an exchange except for swimwear and any non-coverage bottoms like G-strings, thongs, tonga, as well as underwear, videos, custom orders and final sale items.
To assure prompt and accurate credit on returned merchandise, we ask that you follow these steps:
All merchandise should be inspected upon receipt.
If found defective, Contact our Customer Service Department for assistance, adjustment and/or return approval number.
Be sure you have our invoice or packing list when you call.
We will make a satisfactory adjustment on all unused, defective merchandise if we are notified within five (5) days of our invoice date.
Inspect the shipping container(s) upon delivery.
If damage is evident, have the Freight Agent make note of the condition.
Open your order immediately and check the contents against your enclosed invoice.
Any claim for damaged or missing merchandise must be filed within five (5) days. Save the container(s) that the shipment arrived in.
DO NOT refuse shipments as this results in unnecessary shipping and handling charges.
Accept the shipment and Contact our Customer Service Department for assistance.
All refused shipments will be assessed a 15% restocking fee.
All items subject to prior sale.
Prices subject to change without notice.
Clerical or inadvertent pricing errors are subject to change.
Actual colors may vary from the color on your screen due to monitor color restrictions.
Product pictures are for reference only, actual product appearance may vary.
Please note that Final Sale Items, Jewelry, Under Garments & Swimwear are all FINAL SALE and can not be returned.