Welcome to our online store. Neve Bianca and its associates provide their services to you subject to the following shipping and returns conditions. If you visit or shop within this website, you accept these shipping and returns conditions.
Please read them carefully.

Shipping:
- We offer world wide international shipping, and orders will normally be processed and shipped out within 2 business days of the order being placed.

• World Wide International Standard Shipping: 7-20 business days
• World Wide International Express Shipping: 5-7 business days

Shipping Cost:
- You are able to see your orders estimated shipping cost on the shopping cart page and the exact shipping cost during the checkout procedure.

Delivery time of International orders vary anywhere from 7-20 business days due to customs requirements we may not be able to control. Additional fees may be required to cover taxes and import fees imposed by other countries. Vendors are responsible for any and all additional charges that may apply.

Damaged Shipments:
- Inspect the shipping container(s) upon delivery. If damage is evident, have the Freight Agent make note of the condition. Open your order immediately and check the contents against your enclosed invoice. Any claim for damaged or missing merchandise must be filed within five (5) days. Save the container(s) that the shipment arrived in.

Refused Shipments:
- DO NOT refuse shipments as this results in unnecessary shipping and handling charges. Accept the shipment and Contact our Customer Service Department for assistance. All refused shipments will be assessed a 15% restocking fee.

No return on Wholesale orders:
- Because Neve Bianca offers such an open order wholesale program, WE DO NOT ACCEPT ANY RETURNS OR EXCHANGES ON ANY WHOLESALE ORDERS except as listed below.

Any product(s) received incorrectly or have a manufacturing defect can be EXCHANGED provide product is sent back to Neve Bianca in new condition, with the hang tags and sanitary strips in place. NO credits or refunds will be issued in this case. If an exact replacement is not available, a similar item of equal value will be substituted. If ANY product is sent back soiled, or smells of smoke, we obviously cannot accept this because we cannot resell it. This product will be mailed back to the wholesale partner.

Return Merchandise:
- Clothing items can be returned for an exchange except for swimwear and any non-coverage bottoms like G-strings, thongs, tonga, as well as underwear, videos, custom orders and final sale items.

• Regular products on sale may be returned for exchange or catalog credit only.
• In the unlikely event that you receive a defective item, we will gladly replace it with the same item with no shipping charge.
• Absolutely no returns will be accepted for any reason later than 30 calender days from your order date.
• We are NOT responsible for lost packages being returned. We are not responsible for packages dropped off and not signed for. Be sure to give us a secured address.
• Health regulations stipulate that clothing that is soiled, worn, damaged, or laundered CAN NOT be taken back. If we receive such goods we will charge you $30 and return the items to you.
• Any customer doing excessive returns will be taken off our mailing list and no further orders will ever be accepted.
• There will be a $25.00 charge on all checks that do not clear or for charge backs.
• Any fraudulent activities are reported to your local police department for prosecution.

Returns:
- To assure prompt and accurate credit on returned merchandise, we ask that you follow these steps:

• A return authorization number must be obtained by Contacting our Customer Service Department. This authorization number is valid for only thirty (30) days from invoice date.
• The authorization number must be clearly written on each package. If this number is not on your package it will be refused. Credit or adjustment is given on mistakes that are our fault, provided you Contact our Customer Service Department within five (5) days from receipt of merchandise.
• Returns for which the customer ordered incorrectly, will be charged a 15% restocking fee and freight return.
• Absolutely NO returns accepted unless the merchandise is in original cartons in new condition. Credit will not be issued for returned material that has been marked, altered, or abused.
• All returns must include a written explanation and a copy of the invoice or packing list.
• NO returns are accepted freight collect or COD. Send all returns prepaid and insured for current value.
• Absolutely NO returns are accepted after thirty (30) days from date of invoice.
• Damaged, lost or short shipments should be reported to your postal office immediately. Then contact us so that we can reship the merchandise and place a claim. Keep damaged goods and containers until notified otherwise.

Defective Merchandise:
- All merchandise should be inspected upon receipt. If found defective, Contact our Customer Service Department for assistance, adjustment and/or return approval number. Be sure you have our invoice or packing list when you call. We will make a satisfactory adjustment on all unused, defective merchandise if we are notified within five (5) days of our invoice date.

Disclaimer:
- All items subject to prior sale. Prices subject to change without notice. Clerical or inadvertent pricing errors are subject to change. Product pictures are for reference only; actual product appearance may vary.