How much is postage? Do you ship overseas?
Yes, we ship to all areas of the world! Check out the Shipping Information Page for more information on postage rates and ordering.
How to pay by Online banking/Bank transfer?
Paying by online banking is a safe, fast and easy. If you don't like to use credit card and/or you don't have a credit card you can easily pay using your ordinary internet bank. Online banking payments are serviced by Inpay which currently supports 37 banks in 25 countries and add more every month.
- Add the wanted products to your shopping cart and the choose checkout
- During checkout select Online Banking (Inpay) as your payment method
- At the end of the checkout you will be sent to Inpay's SSL Secured Payment pages
- Follow the instructions on the Inpay pages and make payment through your internet bank.
- Payment verification and processing can take from 1 minute (supported banks) to 1-2 working days (transfer between 2 different banks). Your order will be activated as soon as the payment have been verified
How long does it take from i order til i get my order?
Orders will normally be processed and shipped out within 2 business days of the order being placed.
- World Wide International Standard Shipping: 7-20 business days
- World Wide International Express Shipping: 5-7 business days
Can I send a order back for a refund or an exchange?
Because Neve Bianca offers such an open order wholesale program, WE DO NOT ACCEPT ANY RETURNS OR EXCHANGES ON ANY WHOLESALE ORDERS except as listed below.
Any product(s) received incorrectly or have a manufacturing defect can be EXCHANGED provide product is sent back to Neve Bianca in new condition, with the hang tags and sanitary strips in place. NO credits or refunds will be issued in this case. If an exact replacement is not available, a similar item of equal value will be substituted. If ANY product is sent back soiled, or smells of smoke, we obviously cannot accept this because we cannot resell it. This product will be mailed back to the wholesale partner.
Check out the Returns Information Page for more information on returns and exchanges.