If you have any questions please read through our general information under first, if you can not find the information you need there please contact our customer service with your questions.
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General Information:

Wholesale Shopping: This is a wholesale website and you need to sign in or create an account before you can shop and/or view our prices.

New Customer Sign Up: Click on the button in the header above marked "Sign Up" and complete the account registration form. After the registration is completed an email containg your wholesale login username and password will be sent to your registered email address

How to Order: All the items you see are available to buy online. Simply click on the item you wish to buy, select the quantity of the different product options required and click "add to cart". You can then go back and add additional items to your basket or "proceed to checkout".

Minimum order quantity: All Products have a minimum order quantity, the minimum product quantity is listed on the products details page. The minimum quantity can be any combination of the wanted products available options, just as long as the total mix of choosen options is over the listed minimum product quantity.

Payment : We accept Swift Bank Transfeer, Visa, Mastercard, American Express, Diners Club, JCB and Discover Cards. (On request we can also accept PayPal and Western Union Payments)

Security: We utilise industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of critically sensitive information like your credit card details. Information passed between your computer and our Web site cannot be read in the event someone else intercepts it.

This technology includes the following features:

Authentification – this assures your browser that your data is being sent to the correct computer server, and that the server is secure
Encryption – this encodes the data, so that it cannot be read by anyone other than the secure server
Data Integrity – this checks the data being transferred to ensure it has not been altered

Privacy: Registered information is only used to send you merchandise and information from NeveBianca.Com and are not made available to 3 parties. You can at anytime log in to NeveBianca.Com and check/edit your own information.

Shipping and Delivery : We ship to most countries world wide. Estimated shipping cost and info on free shipping promotines can be viewed by clicking on the link "shipping calculator" which will show in the shopping cart on the right side as soon as you have added a product to your cart.

Online Shipment Tracking: All shipments are sent via registered mail. Int. Express mail can be tracked online in detail during shipment. Int. Air mail can also be tracked online for most countries but some countries postal service only show the date it was delivered. You can find your local countries postal web sites on our Shipment Tracking Page

Estimated Shipment Time:
- Int. Air Mail: 5-14 Business Days
- Int. Express Mail: 3-8 Business Days
- FEDEX Int. Priority Mail: 3-4 Business Days
- DHL Int. Express Mail: 3-4 Business Days
- UPS Int. Express Mail: 3-4 Business Days

Special Orders: For special orders and for items which is temporarily out of stock the delivery time is 2-4 weeks.

Local Country Tax: Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

Return or exchange an item: If you are not completely satisfied with your purchase, simply return the item or items along with your return trakking number (RMA) to us in their original condition*within 14 days of receipt.

Return Procedure: Log into your account at NeveBianca.Com , go to your order history page and choose order details, click on "I wish to return this product" next to the product you wish to return. Fill out the online return form and you will get an email with further information and your Return Tracking Number (RMA).

*Note: when trying on items of clothing, please ensure that you are not wearing perfume / aftershave or a deodorant which may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. The item must be returned in its original packaging with any enclosed documentation.

*Undeliverable Packages: Where packages are returned to us marked "Return to Sender", unclaimed, refused or returned without sufficient postage, any extra charges occuring because of this will be deducted from the refunded amount

*All customer queries will be answered within two working days.